An Introduction To The Vehicle Buyback Portal

Learning Objectives

By the end of this guide, you will have an introductory understanding of:

• Accessing and navigating the Valeur Vehicle Buyback Portal.

• Setting up and managing your user profile.

• Understanding and utilising key features of the portal.

• Getting support and assistance.
  

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Accessing the Buyback Portal

The portal is accessible via web browsers on both desktop and mobile devices. Ensure you have an active internet connection.

TIP: Bookmark the URLs for quick access Vehicle Buyback Portal: https://dealer-portal.sandbox.aws.valeur.io/ Help Centre: https://www.valeur.io/help-centre

Invitation and Access

Access is granted via an email invitation from your Dealership’s User Manager. If you haven't received an invitation, contact your User Manager directly. If you are unsure who your Dealership’s User Manager is, you can submit a support request here: https://www.valeur.io/help-centre-support

Refer to the ‘User Access Management’ guide for more detail

Profile Setup

Upon receiving your invitation email, set up your profile with your name, mobile number, and a secure password. Your email address will serve as your username. For password issues or if the invitation email is not received, contact us by completing the help centre support form.

Refer to the ‘Manage My Settings’ guide for more detail

Navigating the Portal

Key sections within the portal include:

• Home page dashboard – Lists all Vehicle Buyback Agreements for the respective dealership

• Vehicle Buyback Agreement – Create, edit, manage, and complete Buyback Agreements

• User Setting – View and edit your profile settings, change password and see your dealership access

• User Access – View all active and inactive users within the dealership

• Help Centre – This is where you are now! Guides to help you become familiar with the Vehicle Buyback program and portal

• Support – Raise support cases with Valeur support team for any enquiries you may have

Refer to the ‘Navigating The Portal’ guide for more detail

Getting Support and Assistance

Our Help Centre provides a range of comprehensive guides to support you throughout the Vehicle Buyback program. If you have any questions or feedback, please contact us via the Contact Us form within this Help Centre, or via the Support page of the portal.